Patient Feedback Cards 2022

Total Feedback:

89% (145) happy face

2% (3) neutral face

9% (15) sad face

December 2022

XX - wanted to thank all Portland reception team for being polite and friendly

She really appreciates us : )

Great - thankyou From XX.

From XX. She wanted to pass on her appreciation to everyone at Portland, She knows how hard we all work and she is always pleased with the service. She also cancelled her routine appt on the 14th of Wed because she can wait another week and someone else could need it more than she does at the moment.

XX - very complimentary of the christmas tree. Thought it looked lovely as you walked in. Looks as if it had been professionally dressed. No competition but thought it was better than ["XX"!] Well done Ang our Christmas angel.

Absolutely fantastic - from seeing nurse Davico re diabetic bloods - to her asking Dr Saeed to see my Dad re flu/lung infection. So thorough/so gentle/so brilliant

Thanks so much to all of you from AA

Very good

Jayne was very helpful and efficient in giving me my blood test today.

Thank you !

From XX

From XX's husband.

Thank you to Dr Lad, he has dealt with XX in a very "efficient and caring way. He should be added to the payroll as a permanent staff member"

GREAT CARE !! Thank you

From XX

Been trying to get appointment for 3 days. 3min 8 oclock said all appointments have gone [writing not clear = so mad. My dad] had to take my husband to the hospital. Needed antibiotics. Doctor said he was very bad.

Sorry to hear you could not get an appointment with us during that time. Yes, over the xmas period the demand does go mad, and it's impossible for us to offer everyone who contacts us, an appointment. It's physically not possible. This is even when we add extra urgent appointments onto our rota. They get snapped up by other ill patients in an instant. We have 9000 patients on our list. In these situations, we do need patients and relatives to use other routes to get help. Thank you.

Excellent service thank you.

XX examined by Dr Saeed

Wed 14th December - Anchor Meadow (Portland Medical Practice). We wante to thank everyone at the practice, from GP, Reception and Nurses, who have really supported us politely, professionaly and kindly - consistently, and regularly, going 'over and above' for us. As we are housebound and I care for Dad 24/7 I can only go out briefly when a Carer is with Dad, so it makes all the difference to me as is genuinely appreciated, including the home visits, rapid response team, diabetic nurse, repeat presription etc. A very happy christma and New Year to you all ! From XX/carer & son of XX.

FIRST Class

From XX

I saw Dr Sayyid on Friday 11th, calling for an appointment was easy, and I had no problems. The receptionist was so nice + displayed good phone skills, I think her name was Jenny (not sure). Dr was wonderful, very impressed.

On time prompt, informative & also booked missed smear test.

Yes I had great care today. Thank you. From XX.

Today 15th December I had an appointment at 9 o- clock to see a Doctor, got to the surgery at 8-50 signed in and sat down to wait, after twenty minutes while everyone else was being seen , I aksed the lady asistant behind the counter if the Doctor was in l she asked his name, she went to look see if he was available, they didn't know where he was ? After half hour another Doctor saw me and he was very helpful, which I thank him for. If I was late for an appointment or didn't turn up for an appointment they tell us how much it as cost the NHS. I am a bit disappointed. From XX.

Really sorry about this. I'm dissapointed too. The doctor you were meant to see had not updated us that they would not be coming to work due to their illness. Thank you for being kind enough to accept our appology when we rang you in the afternoon. We have now put up some signs in the waiting area to ask patients if they are waiting for more than 15 min, to let reception staff know.

Excellent, spent time explaining and looking at risks of travelling in terms of vaccinations required. First class service. From XX & XX

Saw Dr Saeed - felt took time to speak to me and explain options. Felt heard and empathized. Took time to arrange plan of care. From XX.

Nov 2022

From XX, mom of XX. To Tina, thank you so much for helping with Dylan's prescription. I appreciate all your help ! Hope you enjoy the chocolates.

This lady said she thinks whole practice is fantastic and wanted to say thank you for all care - said reception team lovely and asked if you had been on a course as shes never dealt with such nice receptionists !

From XX. Very happy with the surgery, always responded back in a timely fashion especially with the econsult service, grateful for our care and attention.

From XX. Very good, thank you.

I have always received friendly and excellent service from every department at this practice (including today) - be it face to face (today) or over the telephone. Thank you. From XX.

I had my blood test taken this morning 14th Nov by Jayne Davico? Very smooth and good service and Jayne has a nice approach.

From XX. Pt wanted to book in for her flu & covid jabs. She managed to get both done this afternoon because she couldn't make our other clinics, she said thank you to everyone at Portland for always being so kind and helpful, her other surgery was not as accommodating.

Good.

Mine was really :) I am hapy.

Very good.

It was very good, very quit, I liked that. But there was only one cup :)

XX Praise for Dr Shah, very pleased to say the medication is really helping him + he is very thankful to Dr Shah.

CRAP. Arrived 8.25 for 8.30 appointment. Seen 8.44 NOT Good.

Sorry, you had to wait an extra 14 min, but we really don’t think that qualifies as ‘CRAP’. The doctor or nurse was probably busy helping other patients.

Bobbi-Jo Walsh Jackie Hopkins. Both ladies were very friendly (as usual for Jackie) & helped me to get to things done at the same time without any issue. Used common sense + put patient (me) first ! Thank them please.

Oct 2022

Lynsie is fantastic.

Thank you to practice for all the help receptly - feels really well looked after and safe with out help.

Can never get a face to face appointment. How do you get to see a Dr these days. From XX.

We see people face to face all the time, so I'm not sure what the problem is here. You simply fill out an eConsult or ring reception staff. Then based on the information you provide, you either get a direct face to face appointment, or the Dr can ring or email you to help you quicker. Thank you

From XX. Moni is very nice and very thorough as good as any Dr.

XX's daughter wants to thank the practice for all the hep and support over the past few years for her mom.

From XX. Thank you so much to everyone at Portland medical practice, I have always been able to be seen whenever I needed an appointment.

Arranged swab nurse said new procedure in place. Was not aware. Surely should have been trained on new procedure? From XX

Fair point. This was the time when we actually had a totally new set of swabs sent to us by the NHS, and we had to alter the way in which we do the swabs for MRSA. I did speak to the nurse and she was fully aware of this change and she was just double checking to make sure we didn't mess it up, and then have to ask you to return later. Thanks for your patience.

Dr Singh was excellent. Asked a lot of questions and listened to what I had to say.

Called at 8:00am, straight through & appointment for 11am for my son. Thank you :)

I was seen by doctor Shah today. She was very pleasant extremely helpful very thorough. Expained everything to me and reassured me. Listened to me and it was a pleasure to be at the surgery. Credit to her profession and Portland, Thankyou. From XX. (Possibly a young doctor Harrison in the making).

September 2022

good because not busy and nice staff, cleaners welcoming :) and alright doctor.

XX. Excellent service. Rang at 9 oclock had appointment with doctor at 11:10am. Lady very helpful on phone.

My appointment today was with wonderful Sally Ann Ward. Sally Ann has been helping me with my C.O.P.D. my breathing has improved immensley now that she changed my inhaler, I feel like a new man now, not getting out of breath and with more energy no than I have had for years. Thank you Sally Ann for taking the trouble. Brilliant. From XX.

The surgery was clean and gave you concise information to wear a face masks you came in because some staff had covid, such appreciated, {maybe you should be running the government}. Thank you for caring. I had an appointment with Dr Julie Harrison. As usual she listens to the patient. Puts you at ease. Try to sort your problems out. Is a credit to her chosen profession and is a godsend to Portland Practice. It is a rare thing in todays world, to be able to complaint such a rare professional and to trust them. Exceptional doctor. Pleasure to visit Portland as far as I am concerned Dr Harrison should be number one doctor at Portland. But Dr Sagoo is quickly coming up to nearly be joint number one. Thank you for making it a pleasure to visit Portland, rather than a worry. From XX.

From XX. Thank you to all the reception team for being kind + helpful during any calls. Recently lost my husband. She has found everyone she has dealt with very kind and wanted to pass on her thanks.

Well gov on about fine us if we do NOT turn up at Doc so if doc run late can we fine Doctor

Reply
No, you can't fine the doctor or nurse for running late. If we are running late, it's because we have been helping other patients before you. Plus it means we have actually 'turned up' to work, nice try though : )

XX wanted to pass on how pleased he was with Sally Ann appointment ‘9/10’ : )

[No words written, just ticked smiley face]

From XX. Mr XX attended the flu clinic on Tue 20th Sept and was very impressed with how smoothly everything went, “it looked like a well-oiled machine”.

Very polite and informative

XX - what a lovely surgery. So much better than her old one. Dr’s and support staff are brilliant. NB/ Thank you for the text re smoking cessation but I won’t be stopping.

Excellent care as always. Saw nurse today for NHS well-women check - she was very helpful & friendly

[No words written, just ticked smiley face]

Very good today. Only blood pressure machine is no working

I was very pleased to be seen as I have an ear infection that needed to be seen. I have always been happy to come to Portland as you have always looked after me. Thank you all very much From XX.

From XX. “A big thank you to all the nurses for helping me my dressings, you have all been wonderful !”

Many thanks to Dr Saema Salem for her kind attention today.
She dealt with three problems, even though she was running late first thing on Monday morning. Also , many thanks to Abigail, the receptionist, for her cheerful manner and help. From XX.

From XX. Very good. Nurse was good she explained everything.

Dr Harrison just amazing ! (Listens well).
Kath bloods; professional as ever, and a pleasure. Thanks

Dr Harrison is always so helpful and understanding

Very good - I was booked into triage with “Matt” who was great ! He explained everything I needed to know about my condition - I was very grateful for his kind reassurance. Plus receptionist was really lovely - very helpful + “smiley”

Very helpful receptionist called Tina. Friendly, helpful and thorough.

Doctor Hasan was very good, helpful and kind.

I came in for a blood test and received a flu and covid booster. Excellent service.

Very impressed with the time, and examination. Please with his thorough checks with the suggestions. From XX. GREAT JOB.

From XX. Great nurse. No problem. Very quick. Being very helpful.

Fantastic service today. Debbie on the telephone was brilliant & very very caring + helpful to my needs. She immediately sorted out a physio apt (room 148) & sorted a check up with Jackie +Jayne about my warfarin.

All "appointments" went smoothly. Jackie + Jayne were very accomodating & came out of other appointments to help me.

A fantastic job done by all & totally focused on my needs.

Thank you to Sharon Roadknight and Dr Harrison for everything you've done for XX. Said can't express enough how much she appreciates everything you've done. From XX.

Dr Saleema and the receptionist @3.10pm. My visit today was exceptional. The doctor listened to my medical problems and advised me on the appropriate treatments. I am so grateful for both the lovely receptionists and Dr Saleema prompt help in getting me seen today at short notice. Thank you. From XX.

August 2022

Dr Harrison was very nice. I felt very comfortable and relaxed. She put my mind at rest. From XX.

Patient confidentiality is not very good when microphone on reception blare out across the waiting area - needs to be changed.

More F2F appointments required to avoid duplication and more resources required. 1 visit instead of a phone call & then appt F2F not best use of resources.

Thank you for pointing this out. I will look into the sensitivity and loudness of the speaker system. Yes, you are correct that sometimes there is an extra step in getting an appointment. This was actually mandatory during the height of covid, as per NHS recommendation. That is to say, we were ordered to assess what help you needed over the phone, rather than allowing you to book Face 2 Face appointments directly yourself. This has all changed now though, so now we do allow people to book appointments F2F themselves if they think that is needed. Thank you for the constructive feedback.

Appointment made (10.50am) when I phoned this morning (8:.30am). Very good. Absolutely satisfied with the good help and care. From XX.

Laura was amazing and made me feel better regarding my appointment. From XX

From XX. Thank you to all the GP’s for his care.

Bit of a long wait.

Sorry for the wait. We all try to see everyone on our lists as quick as we can, without rushing you and without us being unsafe when caring for you. Sometimes the previous patients may have more complex problems, so they run over into the next persons appointment slot. Apologies again. p.s. excellent art work on the back of the card : )

Mrs Sally Ann Ward

Very pleasant and approachable

Very informative. Excellent manner.

Believe I got some benefit from the visit.

Thanks for sending me for a colonoscopy as they found a little blood

Mr XX

Mr XX would like to thank the practice. He said we saved his life and is feeling much better now :)

From XX. She's recently registered with us and she's very pleased with the service so far, thinks everyone here is lovely.

Sister Sallyann

The consummate professional - and caring too !

Many thanks from XX

Saw Laura Husslebee. Have seen Laura a lot lately due to recent diabetes diagnosis. She has been absolutely brilliant in her treatment and support of me during this time, Also in treatment of daily dressings Laura has helped in recommending different ways, which have made a huge positive difference for me.

45 min & still waiting for a 9 year old child in 30 degrees of heat !!

2 weeks wait for an appt.

Then waiting again ! What a joke !!

The receptionist was rude. Real disappointment!

What's happened to the G.P practices.

The 45-min wait sounds terrible. Our apologies. That is not common, thankfully. Regarding the 2-week wait, it is certainly not a joke. It is very good when compared to many other GP practices. We can usually see people within a week or two. Our reception staff get praise from other patients all the time, so sorry you were not happy this time. Thank you.

July 2022

Visited the surgery on the 25/7/22 and saw Dr.Hassan who was very professional but at the same time she knew most of my medical history. She listened to my problems and dealt with it to my satisfaction. Her kindness, professionalism, bedside manner and listening was excellent. Thank you Dr Hassan. Very much appreciated. From XX.

From XX. Says Dr Lad is brilliant, been very helpful.

Very Good. pleasant + polite, helpful.

From XX. He feels we need to be congratulated as he has always had a good experience with the surgery and has had a good service.

The staff are very helpful and kind. Time is spot on. I'm lucky to be part of this practice. Your faithfully XX.

From son XX wishes to thank Dr Sagoo, Dr Hasan + Laura for the help with his dad. Very grateful.

Appointment 7/7/22 1.50pm - this was our second visit of this week. We jad to return to this 2nd appt for a blood test as the 1st appt that was booked on Mon 4/7/22 4.45pm (for a blood test + blood pressure test) was too late for the bloods to be sent away. Please ensure when booking appts this is taken into consideration to save another journey.

Sorry. This is our mistake. Apologies for causing you a double trip which would be really frustrating. Thank you for highlighting it.

Reception quite “offish” - not friendly.

Sorry you had a bad experience today. Usually we get extremely good feedback about our reception staff as you can read from other comments. Not sure what happened here. Thanks for sharing your feelings though.

From XX. Phones about covid/flu jab - very complimentary on service provided by Portland - Dr’s/nurses/recpt all wonderful and very pleasant. Loves dealing with us ! [love heart]

Absolutely brilliant - thank you. Time given, I felt I was listened to, Dr obviously listening carefully & suggested a sensible way of moving forward. Thank you so much. From XX.

Positive feedback from XX, he thinks everyone is wonderful always gets a good service, when he asks he always gets help and call back for him and his mother, Laura is phenomenol !!!

Please remove these moving adds from the bottom of the website extremely off putting when trying to complete medical forms and information- unable to remove them- unless I am missing something- thank you.

We have adds automatically added by the company that makes our website. We are not able to remove these. Apologies that they are distracting. Thank you for voiceing your thoughts.

Very good and efficient service. Made to feal at ease. Very pleased. From XX

I have seen Dr Sagoo twice in the last couple of weeks after an initial telephone contact. He is very professional, really listens and takes time to discuss and explain treatment options. I used the E consult as a starting point and to follow up. It's very repetitive and lengthy. I'm not sure why given it is an E system that it can only be accessed in restricted hours. It makes it quite clear that responses are only doing surgery hours and provides sign posting to out of hours provision. However, the response to my request was prompy and gave me the right support. The nature of GP has changed however I have been reassured by the assessment and treatment of this problem that the right support is available.

From XX. She said thank you to everyone at Portland for always looking after her. She was grateful about receiving a text to book her flu vaccine.

From XX. “Thank you to Tina & Sam for helping me with getting my sample results”. She dropped in two boxes of chocolates as well.

Dr Shanhol very nice man : )

The surgery is very nice and staff are friendly at the front desk. The Drs always try and help get to the root of the problem and call backs are quick. The online system is great.

Good receptionist. Good clean toilet. Everything working.

Very good.

A most helpful visit to Dr Shah today. Thank you ! From XX.

My appointment was with Dr Kiani at 10:30am today 1/7. She was very professional whilst having approachable and friendly - not to mention reassuring ! If I could give her a score it would be 10 out of 10. From XX.

Absolutely brilliant. Dr Sagoo is a credit to his profession and the surgery. Took time to listen explain, and try to allege my worries. Patient is a virtue. He is nearly on par with Dr Harrison. A pleasure to have visited the surgery. The surgery was clean and spotless, and the receptionist was very courteous and helpful. Thank you. From XX.

Brilliant ! Dr Kiani was so thorough helping me with all of my symptoms. From XX.

I'm so happy with my recent meeting with Dr Saeed he is so carrying and very thorough

June 2022

Dr Hassan was very thorough, explained everything & I dodn't feel anxious or rushed! From XX.

Thank Jayne for her kind attention. From XX

Jayne looked after me very well and gave me a copy of letter about my aortic valve plastic.

I had a blood test with Jane Davico. It is not something I enjoy but she was excellent. Put me at ease, it was quick and painless. Thank you : ) From XX

Very pleasant. The receptionist had completed a number of my requests without hesitation. She had a pleasant manner and interacted well with professionalism.

I am XX. It was good.

The visit today was as great as it always is. From XX

Excellent care

They repeatedly asked me the same question when I clearly stated what I wanted done. They treated me like a 5 year old and spoke down to me which made me uncomfotable. Also looked like they don't put the patients views or interests at heart. Very annoyed my daughter had to go through that!

Sorry you felt that way. As you can see from the countless positive reviews from other people, our reception staff are fantastic. Maybe crossed wires are to blame. Regardless, I really hope your next interaction with us is more pleasant. Thank you.

Dr Abu Bakar, excellent Dr - wonderful service. Thank you. From XX.

Jane Davico was very good and explained everything for blood and stool test. Thank you. Receptionist was very helpful. From XX.

Daughter of XX - said coild we pass it on that whenever she rings the receptionists on behalf of her mother, everyone is so cheerful and helpful - so much better thn her GP's practice.

Today was good. Doctors very nice & understood my concerns & did listen. Good. Your sincereley. Thank you. From XX.

It was good but the needle hurt.

Very good - which is normal for Portland medical centre. From XX.

I am a regular visitor to the area and found this practice second to none. From XX.

I am happy. Good.

Hello, my name is XX I am 12 years old. I am having a blood test. I am scared I had some numbing cream but I don't think it worked :( The doctor is Katherine Millington. She looks nice. I am going to try and be brave:) It hurt a lot but she was nice : )

May 2022

Shocking

Dr Lad was wonderful. Explained everything. Patient wih our hesitations. Reassuring wit our concerns. Very caring :)

The good staff are much kinder and attentive because of your feedback system. Previously they were differen tpeople and less kinder an dless attentive. So I praise the people who devised feedback system. Good luck.

I was recalled for a blood test and would like to thank you very much for your attention. From XX.

I saw Jayne today. I had bloods taken and she was so gentle taking them. Best I've ever had. From XX.

Nurse Davico. Very good.

With experience from other practices, since moving here, I cannot fault you. Thankyou. From XX.

I like it because they help me.

Waited over 1/2 an hour after checking in 10 mins prior.

Yes, 30 min is a decent wait. Sorry.
Thankfully, most patients only need to visit a GP practice a handful of times during the year so hopefully, it did not inconvenience you too much. More than likely the patients before you, took longer than expected to help. Thank you.

It was amazing !!!

Easy to get through on phone and easy to make appointment. Used eConsult as well and worked very well. Overall very good - thankyou

Very impressed and so prompt. From XX 10 out of 10

Very good. thankyou

Very pleasant receptionist member of staff. She has also provided sufficent infromation following an enquiry. Staff nurse was also helpful & sufficient in her approach.

Find it discussing that you still can not make a appointment to see a GP. When your elderly mother is told by district nurse that she needs to see one ASAP.

Unfortunately, we cannot provide appointments ASAP if they have all gone for the day. We have a limit on how much appointments we can offer. However, if we are full, then we always direct you to other clinicians who can help you. Yes, it's definitely more trouble and work for you compared to seeing us in the practice, but if you are worried about your loved one's then you have a responsibility to take those steps. Thank you.

Excellent today. Feedback is good system. Thanks

Seen by Dr Abu-Bakar and a skin specialist. Service absolutely first class. Very impressed with the speeed and efficiency at this practice. From XX.

On Friday March 11th, I had an arranged appointment with Dr Shah in Room 113 at 3.15p.m. This was a verbal consultation re pains and flow problems. I have been experiencing for 6 weeks plus re urinary tract and urone flow. It was also an arranged Digital Rectum Examination to probe I feel the prostate gland. I have never written one of these before - but feel I have to. Dr Shah's verbal delivery, clarity and detailed explanation was SUPERB. she seems a knowledgable, yet understated indivisual who creates a sense of calmness in daling with potentially difficult subject areas. The whole process of examination,into antigen test via blood test, into scanning was so clear and delivered in such a complete way. she is a credit to her profession and the practice. Than you very much Dr Shah. From XX.

March 2022

My son saw Dr Harrison today he has Aspergers and gets anxious. She solved his problem an dwas lovely with him. He was happy with the consultation, Dr Harrisons approach was perfect with him. She was so considerate of his needs + reassuring. Thank you : )

My visit today with Pam (Room 103) asthma nurse - Pam went above & beyond in listening to my situtation has helped me no end. Excellent member of staff.

Excellent promp + professional. Same day response to e-Consult (within 2 hours).

February 2022

Waiting room needs to be more child friendly. Waiting 15 min plus with nothing to occupy child.

We used to have toys there, but it's against infection control policy. Can you imagine all the spit, snot, and bugs on the toys. Most parents use YouTube videos on their phone to keep them busy. The Clinician was likely running late due to helping the previous patient. Thanks for the feedback.

From XX. Pt said she said a prayer after speaking with Dr Shah. She was so relieved and felt Dr Shah was the 1st person who had really listened to her.

Excellent. Helpful and patient as ever.

We saw nurse Laura and she was outstanding with mom. Patient, kind and very attentive.

Excellent. Very helpful lady Tina. Sorted everything I needed.

Very good.

The Doctor was very pleasant and made us feel at ease. Thank you

Dr Saaed was friendly and very thorough. He explained my condition clearly to me and how I can manage it. Following the appointment he sent me a link to the appropriate part of the practice website where I could view advice and specific exercises. From XX

January 2022

Doctor Lada. Excellent. He was so good, and caring, and thorough. Thank you From XX.

XX/XX attended blood tests and check-ups yesterday (27/1/22) and found the nurses very thorough and pleasant in their manner. We have always had excellent care ad help over the years. From XX.

Fantastic. From XX.

Brilliant. Dr Harrison was brilliantly supportive as always.

My visit was very good. A blood sample was taken by the nurse. From XX.

Very impressed again. Dr Saeed explained in detail. eConsult easy to fill in - explained in detail issues. Face 2 face appointment within 2 days - Further investigation required - keep up the good work. From XX.

Seen on time. Good advice given, worries lightened. Thank you. From XX.

From XX. Seen by Dr Daly - felt very at ease & comfortable. Made me less anxious & thought she was really lovely.

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Patient Feedback Cards 2022

Total Feedback:

December 2022

Nov 2022

Oct 2022

September 2022

August 2022

July 2022

June 2022

May 2022

March 2022

February 2022

January 2022

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