We are making big changes at Portland Medical Practice Practice and our aim is to improve our service for patients.
The telephone system installed at the practice is now old and not fit for the amount of calls we now receive as a large practice of 8,932 patients.
The practice will be going live with a new telephone system called Surgery Connect on Thursday 15th August 2024. We are hoping that the transition goes seamlessly, but please be patient with our reception team whilst they become familiar with the new system.
The new system, will provide a ‘call back’ facility so that you do not have to wait in a queue on the telephone, but instead we will call you back when you reach number one in the queue. We hope that this new system will reduce the wait time for patients.
There will be many other perks to the system including being able to add up to date messages, recording of all calls and live time data for number of calls in the system and wait times across the practice lines.
Thank you for your assistance and patience.
If you wish to see a GP or other Clinician between 6.30pm and 9pm or on a Saturday between 9am and 5pm please telephone OurNet on 01922 501999. Please note this service does not operate on a Sunday or bank holiday.
Alternatively please call NHS 111, which is free to call from landlines and mobiles.
If you have a life threatening emergency please call 999.
The Online service is open from 7.00am to 4.00pm Monday to Friday. On occasions, we may pause this service if we reach our capacity.
The surgery is open 8.00am to 6.30pm Monday to Friday excluding bank holidays.
Early morning consultations are available. Please request via the Online Consultation form above.