There are two ways you can make a complaint:
- You can make a complaint about the service you received at the practice in writing to the practice manager.
- After 1 July 2023 if you want to make a complaint about primary care services to the commissioner you will now contact the Black Country Integrated Care Board instead of NHS England.
You can do this by:
- Telephone: 0300 0120 281
- Email: bcicb.time2talk@nhs.net
- Writing to us at: Time2Talk, NHS Black Country Integrated Care Board (ICB) Civic Centre, St Peter’s Square, Wolverhampton, WV1 1SH
Parliamentary and Health Service Ombudsman
Email: PHSO.enquries@ombudsman.org.uk
Telephone: 0345 015 4033
Website: www.ombudsman.org.uk