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Complaints

 

Please note in line with current NHS England advice, our complaints procedure had been paused for three months with immediate effect due to the current COVID-19 pandemic.

"Due to the ongoing COVID-19 pandemic we are supporting a system wide “pause” of the NHS complaints process which will allow all health care providers in all sectors to concentrate their efforts on the front-line duties and responsiveness to COVID-19. 

 

As of 26 March 2020, the Parliamentary and Health Service Ombudsman has stopped accepting new NHS complaints and has stopped work on open cases."

 

 

If patients don’t wish to complain direct to the practice then their route in the first instance should be NHS England. If patients are not happy with their response from NHS England then the next step is to contact the Ombudsman. Please see contact details below.

NHS England

Email – england.contactus@nhs.net type in the Subject tab “for the attention of the complaints team”

( Helpline 0300 311 2233 – Customer Care Centre)

Ombudsman

Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP

( Helpline: 0345 015 4033)

Website www.ombudsman.org.uk

NHS Choices for complaints to other NHS organisations

Website www.nhs.uk/nhsengland/complaints

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Your Neighbourhood Professionals. Just a Click Away!