Complaints

Complaints may be received in writing and must be marked for the attention of the practice manager.

If patients don’t wish to complain direct to the practice then their route in the first instance should be NHS England. If patients are not happy with their response from NHS England then the next step is to contact the Ombudsman. Please see contact details below.

NHS England

Email – england.contactus@nhs.net type in the Subject tab “for the attention of the complaints team”

( Helpline 0300 311 2233 – Customer Care Centre)

Ombudsman

Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP

( Helpline: 0345 015 4033)

Website www.ombudsman.org.uk

NHS Choices for complaints to other NHS organisations

Website www.nhs.uk/nhsengland/complaints

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