If patients don’t wish to complain direct to the practice then their route in the first instance should be NHS England. If patients are not happy with their response from NHS England then the next step is to contact the Ombudsman. Please see contact details below.
Email – firstname.lastname@example.org type in the Subject tab “for the attention of the complaints team”
( Helpline 0300 311 2233 – Customer Care Centre
Parliamentary and Health Service Ombudsman
( Helpline: 0345 015 4033
NHS Choices for complaints to other NHS organisations