Your feedback cards and online feedback have been added below (previous years feedback is posted here [2023] [2022] [2021] [2020].
We have deleted patient names for confidentiality (replaced with 'From XX').
Thank you for all of your kind words and the helpful comments where we have fallen short. We listen to constructive criticism and try to improve things for you whenever possible.
Other ways to leave feedback include:
Direct to our practice..
Friends and Family Test. (See previous results).
.
Total Feedback:
Good: (87)
Neutral: (0)
Poor: (4)
April 2024
Hello, how was your visit today?
Friendly staff at reception and Ms J Davico excellent. Explained what was happening, friendly and was put at ease. Thankyou.
Hello, how was your visit today?
Excellent. Saw Dr Hassan. She was very helpful and enformative. from XX.
Hello, how was your visit today?
Saw Dr Harrison. Excellent care.
Hello, how was your visit today?
Very good. From XX
Hello, how was your visit today?
Very good. From XX
Hello, how was your visit today?
Dr Ghulam was abdolutely amazing. She made me feel seen + heard ! After 5 weeks of utter hell due to my skin condition. Please ler her know I appreciate her true kindness + the listening ear!
Hello, how was your visit today?
Very helpful in telling what to do. Thanks
Hello, how was your visit today?
Laura Husslebee 12/4/2024. Was very nice made me feel good & comfortable. She's wonderful. From XX.
Hello, how was your visit today?
As usual. Great service. Very nice doctor. From XX.
Hello, how was your visit today?
Dr didn't listen at all, was very belittling. Just kept staring at screen + interuppting. Dr XX.
Reply
Sorry you are not happy. I was looking at the computer screen to find the referral that you mentioned. I referred you to the clinic as you requested. Thank you.
Hello, how was your visit today?
Excellent ! Bobby-Jo was superb & very helpful & reassuring.
Hello, how was your visit today?
No felt left with no real information - wait and see what happens?
Reply
Sorry to hear you are not happy with the plan. Not sure what the situation was, but 'watch and wait' is actually a common plan GP's use to see if things settle down or not. And obviously if your symptoms change, we would change our plan. We try to avoid a sledgehammer to a walnut approach as that can sometimes cause more harm than benefit e.g. lot's of tests, scans, referrals.
Hello, how was your visit today?
From XX. Wanted to thank Angela for the kindness she showed on the phone ! She was also grateful for Anisha, for kindly sorting her prescription for her : )
March 2024
Hello, how was your visit today?
Brilliant I have been coming here for several weeks and all the nurses have been wonderful.
Hello, how was your visit today?
Very good. From XX
Hello, how was your visit today?
Dr Sagoo is brilliant. Thanks.
Hello, how was your visit today?
Saw Bobby Joe - not for the first time and each time I have found her very pleasant very helpful and very knowledgable, and also very caring. 19/3/24
Hello, how was your visit today?
Very good - Thank yoo. Nurse was informative & patient.
Hello, how was your visit today?
I came in for a procedure to have something removed. I was really nervous and anxious but Dr Saleem really put me at ease. Felt well looked after and that the Dr cared. Thank you. Makes a huge difference : ). From XX.
Hello, how was your visit today?
Was [?wish] great advice
Hello, how was your visit today?
Dr Abada was brilliant at my appointment today. Very kind and thorough and empathetic. Made me feel v confident in her ability and at ease (From XX).
Hello, how was your visit today?
I can only praise all the staff in Portland Medical Practice. Thereceptionist have always been polite and professional. Every GP that I have recently visited have been brilliant. They have all taken time to discuss my medical concerns. I would like to express my heart felt Thanks to you all. From XX.
Hello, how was your visit today?
Very helpful from receptionist to Dr. From XX
Hello, how was your visit today?
Brilliant - as always. From XX
Hello, how was your visit today?
Great Thank you. Friendly, understanding and caring.
Hello, how was your visit today?
Very Good & professional. Very very caring.
Hello, how was your visit today?
The care I received was brilliant. I was seen very quickly Thank you. From XX.
Hello, how was your visit today?
We were seen today by a wonderful lady Dr. She is a fantastic doctor and person.
Hello, how was your visit today?
Doctor Gulamhussein, a patient said how brilliant he was and educated in dermatology. He really helped the patients child who was suffering with eczema
Hello, how was your visit today?
I had to see Jackie Hopkins today for an ECG and blood tests. Fantastic consultation. A pleasure to come to Portland Practice when the staff and service are so good. She is a credit to herself the job and the practice. Thank you. From XX.
Hello, how was your visit today?
Dr Saeed was exceptional. He listened to my concerns. Was really thorough in his investigations and gave me excellent advice and recommended course of treatment that has left me feeling extremely reassured. Can't speak highly enough of him or thank him enough. From XX. 15/3/24 @ 14:20
February 2024
Hello, how was your visit today?
Patient wanted to thank Angela + Dr g. hussein for helping her with her appointment, + lovely receptionist at desk.
Hello, how was your visit today?
Mrs XX saw Dr Ladak 28Feb. excellentm appt, Very caring & compassionate gentleman. Also caring for my son XX. Very helpful with complicated condition. Thank you. From XX.
Hello, how was your visit today?
Very Good
Hello, how was your visit today?
Dr Saleem was very reassuring. From XX
Hello, how was your visit today?
Very Happy with Laura Husslebee Katherine Middleton. Bloods & Diabetic. First Rate From XX.
Hello, how was your visit today?
Such a good experience. Friendly knowledgeable GP who really listened. Thank you.
Hello, how was your visit today?
Brilliant. Recently moved doctors and its insane how good this doctors are.
Hello, how was your visit today?
Yes absolutely. Dr Abada was great. She listened was asking really relevant questions and I felt really looked after. Thank you
Hello, how was your visit today?
On Tuesday 13.02.24 I called for an emergency appointment for my 18month old son. He had attended clinic on Wed 07.02 for his MMR vaccination however following a review with Dr A it was decided he couldn't proceed with the vaccination and left with antibiotics for a chest infection. MMR re-booked for Thu 15.02 On Mon 12.02 my son was sent home from nursery with a high temp. His temp hit 40.5. I requested an appointment with Dr A as I have concerns that due to ongoing illnesses (every other week) that there was some other underlying issue. Also that we would potentially need to cancel his MMR vaccination again. I have always had very positive and supportive appointments with Dr A. No appointments were available however with Dr A and I was given an appointment with Dr X who I was told was a senior doctor and he would have two junior doctors with him, I was fine with this. This was the second time I had visited Dr X. Unfortunately this visit was consistent with my first visit and I wanted to feedback. Dr X was patronising and dismissive. This was exaggerated in front of the two junior doctors - I would go so far as to say 'showing off to my detriment. I was told to do what he does with his kids 'give calpol and ibuprofen'. I expressed that both myself and my partner were suffering due to the ongoing illnesses where nursery send home etc, we are under performing in our jobs - but no acknowledgment of this was made. The previous day I had actually placed an order for Sertraline and my intention was to follow this up in this appointment (to avoid needing another appointment to review) but I really didn't feel that
Dr X would be the right doctor to speak to. I attempted to explain what had been going on in the previous few weeks with my sons which I felt was pertinent to the current situation but he simply did not listen to me, assumed I was an inexperienced mum and simply needed to get on with it. A couple of weeks before I actually had an appointment with the female junior doctor in the room with Dr X - and I must say she was far more personable, she listened and was far more thorough in our conversation. I made the point of telling her this at the end of our appointment. I only hope she is not influenced by Dr X!
Reply
Thank you for this.
I’m sorry to hear you felt your difficulties at work were not heard by myself. Please rest assured I heard your difficulties. However, my focus was on your son’s illness. There is no easy answer for your disturbed sleep from your child's illness.
Please be reassured I was not showing off. I am confident in my abilities and do not need to show off.
It was reassurance I was giving to you that your son is not significantly ill and how to manage his care, not patronising.
I totally agree with you, I'm not the right doctor for your follow up.
The training doctors are very much influenced by me, as it is my job as a GP trainer.
Thank you
Hello, how was your visit today?
Absolutely Brilliant. Before time and as always polite/Respectful.
Hello, how was your visit today?
Saw Dr Usman today 12/2/24; she was very helpful, kind and understanding. A plan was put in place regarding the way forward, and I am very grateful for Dr Usman's help. From XX.
Hello, how was your visit today?
Thank you Dr Saeed ! You are caring and want to help and support. I can not thank you enough for your help over the last few months. You explain everything and ensure that I am not stressed. Thanks again.
Hello, how was your visit today?
Amazing as usual, thanks so much Dr Sundus (I think).
Hello, how was your visit today?
Excellent
Hello, how was your visit today?
My mom Mrx XX had great care today with her ear appointment. Was very well looked after.
Hello, how was your visit today?
Debbie was absolutely brilliant, she talked me through the whole procedure and made sure I was happy with everything. From XX.
Hello, how was your visit today?
From AA. [circled smiley face]
Hello, how was your visit today?
Everyone medical students and doctor 1st class. From XX.
Hello, how was your visit today?
Yes
Hello, how was your visit today?
Wonderful staff at every level
Hello, how was your visit today?
Excellent with Debra. Such a lovely cheerful lady.
Hello, how was your visit today?
Dr Sagoo. Absolutley first class. Thorough + covered all possibilities, tremendous. Thank you. From XX (5.20 5-2-2024)
Hello, how was your visit today?
Excellent with consultation with Dr Saeed.
Hello, how was your visit today?
I saw Debbie, the new HCA today. She was lovely, friendly, efficient and professional. Done a great job. From XX.
January 2024
Hello, how was your visit today?
Had a blood test. The nurse was very helpful plesent with questions I asked and nurses name was Jayne Davico.
Hello, how was your visit today?
Very good.
Hello, how was your visit today?
Excellent
Hello, how was your visit today?
Great - no problems : )
Hello, how was your visit today?
Great advice - great service. From XX.
Hello, how was your visit today?
Excellent
Hello, how was your visit today?
Cam to see Lynsey the nurse today. She was patient and understanding. Lovely lady. From XX.
Hello, how was your visit today?
Yes I did. Thank you. From XX.
Hello, how was your visit today?
Just like to provide feedback on my recent appointment with Mrs Thomas (nurse). She was extremely helpful and dealt with my problem quickly, sympathetically and efficiently. She definately went the extra mile to help me. I would like say a special than you to her. From XX.
Hello, how was your visit today?
Very informative lovely, who explained everything in detail. Thank you
Hello, how was your visit today?
I had a lovely visit today. Everyone was amazing. Thank you so much. From XX.
Hello, how was your visit today?
To, All at Portland Medical Practice to thank you all for your understanding & kindness shown during our difficult time - we would not be here without you. Our gratitude. X says sorry he hasnn't been in to see you as he is working from home !! Yours XX & XX.
Hello, how was your visit today?
From XX. X/cellent 10
Hello, how was your visit today?
Dr Ladak extremely helpful and informative
Hello, how was your visit today?
I was told that I had been booked to see dietician after months of allergy issues. Still no dietician appointment or referral. Very disappointed.
Reply
Thanks for the feedback. I cant say what's happened here as you did not leave your name on the feedback card, but I assume you've asked us to fix the problem. If we messed up, my appologies. Thank you.
Hello, how was your visit today?
Debbie was fantastic friendly caring welcoming put you at easie. Thank you
Hello, how was your visit today?
Dr Husein. Very pleasant + helpful. Put my mind at rest but arranged new medication and further tests. I feel I am in good hands. Thank you. From XX.
Hello, how was your visit today?
Thank you Dr Sagoo for your care and attention. As usual my visit was pleasant and non-stressful. From XX
Hello, how was your visit today?
Dr Sagoo, very nice felt comfortable & taken time to ask how I feel, good on Dr, very happy & well pleased. From XX
Hello, how was your visit today?
Mon 15th Jan 2024 2-30. Seen by Dr Usman today, she was extemeley helpful, thorough and caring. Adrequate time given for explanations and advice. Thank you. From XX.
Hello, how was your visit today?
EXCELLENT, We were early and still seen. Brilliant service. Thank you.
Hello, how was your visit today?
Debra Gerds. What a lovely new member of staff. Pain free blodo test. Very Good. 5*. From XX.
Hello, how was your visit today?
Excellent appointment
Hello, how was your visit today?
Excellent - explanations very clear & precise. From XX.
Hello, how was your visit today?
Absolutely marvellous. Good appointment. Cleared my mind of worries. Thank you. From XX.
Hello, how was your visit today?
Always the best. A big thank you. From XX
Hello, how was your visit today?
An appointment with Dr Ahmed. He was kind, very thorough and sent me for further tests due to high blood pressure. A very competent doctor !
Hello, how was your visit today?
Very pleased with care & attention from the receptionists & doctor. Couldnt be looked after better. Thank you. From XX.
Hello, how was your visit today?
Brilliant Dr Ahmed Hussein. Who dealt with me in a sensitive and professional way. From XX.
Hello, how was your visit today?
Bobby-Jo Walch. Very good.
Hello, how was your visit today?
Excellent as usual. Lovely doctor in Dr Abada. Told me everything I needed to know. Other staff all polite as usual. This is a wonderful practice to be a patient in. Thank you all so much. From XX.
Hello, how was your visit today?
Dr Ahmed was amazing, Excellent. Gave us the reassurance we needed for our son. Thank you. From XX.
Hello, how was your visit today?
Saw Matt for first time. He was kind, helpful and reassuring.
Hello, how was your visit today?
From XX. [Smiley face]
Hello, how was your visit today?
Very helpful. Great service and supportive (Dr Ahmed). Felt very comfortable, really listended.
Hello, how was your visit today?
Vaccinations from the nurse for foreign travel. excellent support, information + advice. Thank you. From XX